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Shipping Charges & Methods
Your residential/business order will be shipped via UPS 3-Day Select within the Continental U.S. unless otherwise requested, for a standard flat rate of $7.99.
P.O Box deliveries will ship UPS Basic.
Deliveries outside of the Continental U.S. (AK, HI, PR) will carry an additional $4.99 (standard total: $12.98).
2nd Day Air is available for the cost of actual freight of package plus $7.99.
Please allow two business days to receive your package when choosing this option. Orders received after 12:00 pm central time will ship the following business day. 2nd Day Air shipments release Monday through Friday. Not available to PO boxes or outside the contiguous 48 states.
Next Day Air is available for the cost of actual freight of package plus $7.99.
You should receive your package the very next business day when choosing this option. Orders received after 12:00 pm central time will ship the following business day. Next Day Air shipments release Monday through Friday. Friday shipments will arrive Monday. Not available to PO boxes or outside the contiguous 48 states.
International Shipping (including Canada) includes $7.99 plus actual freight of package.
The shipping cost is dependent upon weight and destination and will be calculated during final checkout. Average shipping time for international orders is 15 business days. If you do not receive your package within 15 business days, a refund for the purchase price of the products will be issued upon completion of a postal inquiry. We thank you for your cooperation. Please be advised that Head Over Tails for Pets is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments
Orders ship within 24-48 business hours. Express service, guaranteed to ship within 24 hours, is available for an additional $2.99.
In the event your order includes an item on backorder, shipping may be withheld for up to five business days.
Oversized & Weighted Shipping
Heavier items and oversized items carry additional charges based on estimated shipping costs. These items are indicated by the
icon displayed near the pricing of the item. additional shipping charges for oversized and weighted items are shown below. For questions, call our customer service department at 1.866.893.1831.
| Weight | Additional Freight Charge |
| under 8 oz. | $0.25 |
| 8 oz. - 15.99 oz. | $0.50 |
| 1 lb. - 4.99 lbs. | $1.00 |
| 5 lbs. - 9.99 lbs. | $2.00 |
| 10 lbs. - 14.99 lbs. | $3.00 |
| 15 lbs. + | $4.00 |
| 25 lbs. + | $10.00 |
Returns
If you are not completely satisfied with your purchase, you may return the product to us within 12 months for a full refund.
Security & Privacy
All transactions and information transfers on headovertails.com are protected through Secure Sockets Layer (SSL) technology. This ensures that all sensitive information is encrypted by both your browser and our server. After a secure session is initiated, any communication between your computer and ours is scrambled, making it unreadable to any person who might intercept it. This is done automatically whenever you reach a page containing sensitive information.
If you do not wish to send credit card information over the Internet, simply complete the order process up to the final Check Out page. Save or print this page, then call our order hotline at 1.877.280.7781. Mail and fax orders are also accepted.
Entrust Certification
We are certified by Entrust, a leading third-party encryption verification provider. After thoroughly reviewing the company’s corporate and technical structure, Entrust issues a unique Secure Server Digital Certificate. As you place orders online, our server initiates an encrypted SSL session and activates the Certificate.
Click here to learn more about Entrust at their website.
Security and Privacy Guarantee
Your peace of mind is important to us. We built the best security technology available into our website. No fraudulent credit card charges or information interception has ever been reported as a result of purchasing through headovertails.com. Every transaction is covered by the following Security & Privacy Guarantee:
Our secure server encrypts all of the personal information you provide, including:
Name
Credit card information
Physical addresses
Email addresses
Just like physical transactions, your bank will usually cover charges resulting from unauthorized use of your credit card, or may limit your liability to $50.00. If your bank holds you liable for unauthorized use of your card resulting from a transaction with headovertails.com, we will reimburse you up to $50.00. Please direct inquiries to customerservice@headovertails.com.
We protect your personal information, both online at headovetails.com and onsite at our fulfillment center. We never share information about the products you purchase with anyone, for any reason.
Head Over Tails for Pets does, however, fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may disclose personal information or other information to satisfy law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about customers who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without subpoena warrant or court order, if we believe that such disclosure is necessary to operate the Web site or protect the rights or property of Head Over Tails for Pets, its affiliates or any third party. We also reserve the right to report to law enforcement agencies any activity we reasonably believe to be unlawful.
We may share your name and mailing address with carefully screened third parties who may wish to offer their goods and services to you as an interested pet owner. If you would prefer that we do not make your name available in this manner, just let us know and we will honor your request. You may make your request by phone (1.877.280.7781), by mail (P.O. Box 6070, Fargo, ND 58108) or by email at customerservice@headovertails.com at any time.
Printable Order Form
If you prefer to mail your order, simply download and print this form. Please note: You will need the Adobe Acrobat Reader to view and print the order form
Order Confirmation
If you entered an email address while ordering, we will send an order confirmation page to you by email within 12 hours. Please review it carefully to ensure all the information is correct. If you notice a discrepancy, please contact us immediately and we will gladly assist you.
Order Acceptance
Please note that we reserve the right to refuse or cancel any order for any reason. Some reasons for possible order cancellations include, but are not limited to, the following:
- Inaccuracies in product availability status, limitations or prices
- Credit or fraud concerns as determined by our loss prevention group
We may require additional information or verification before accepting an order. We will contact you if additional information is required to accept your order. We appreciate your patience and regret any inconvenience this may cause.
Shipping Confirmation
As soon as your order ships, you will receive a shipping confirmation notification by email. This email indicates the method and carrier used to ship your order. If you do not receive a shipping confirmation within two business days of placing your order, please contact us to check the status of your order.
Tracking Numbers
Your shipping confirmation page will contain a tracking number for the carrier used to ship your order. Visit the carrier's website and enter this tracking number to check your package's progress.
Backordered Items
If any of your items are on backorder, we will hold your entire order for up to 5 business days. If, after such time, your item is not in stock, we will ship your order to you and send your backordered item(s) separately as soon as stock arrives. You will not be charged any additional shipping through this method.
Cancel an Order
We try to process orders as quickly as possible, so we may not be able to cancel your order. If you would like to make any changes to your order, please call us at 1.877.280.7781. We will do our best to accommodate your requests.
Payment Options
We gladly accept these payment methods online: Visa, MasterCard, Discover, American Express, Diner's Club and JCB.
Why Register?
Registering with headovertails.com allows you specific conveniences our non-registered users simply do not get. You'll be able to check your current order status online, reference your order history, expedite your checkout, maintain your address book, review our products, and create a favorites list for easy re-ordering. Registered users are able to keep items in the Shopping Bag until he/she removes them. We offer this Save for Later Purchase option only to our registered users.
Register
To create an account, click on Register at the top of any page. Fill in the requested information and you're on your way to easier re-ordering with headovertails.com.
Email Address
Your email address allows you to log in to the site.
Password
Your case-sensitive password should be no longer than 15 characters long. To change your password, click on the change password link in the My Account. Follow the prompts to update your password.
Addresses
Registered users do not need to type out every single address for each and every order. Instead, we'll keep track of your addresses for you in your Address Book.
Favorites
The Favorites section makes reordering a breeze. Registered users have the ability to save their favorite (or frequently ordered) item numbers in this section. We update the status of your items, so you will know if it's in stock, backordered or unavailable from the manufacturer. To add items to your Favorites section, simply click on the add-to-favorites button.
Order History
Not sure what you ordered last month? No problem. As a registered user, you're able to check your Order History and find out what (and when) you ordered in the past.
